The Schwarzer Adler is a smoke-free environment. All rooms and apartments are non-smoking! 
   

Pets: Your dear friends are very welcome in our hotel. We will provide you with a sleeping pad and bowls for food and water. The garden has its own dog park where your darling can let off steam. Please consider that for hygienic reasons pets are not allowed in the dining room and the spa area. For each night’s stay there will be applied a cleaning charge of 10.00€ - 25.00€ for your animal friend.
  

Arrival: Your room is available at 3 p.m., your apartment at 4 p.m. In case you arrive earlier, we are happy to take care of your luggage. If you can't be here by dinner time (until 8 p.m), please let us know on time.
 

Departure: You may use your apartment till 10 a.m., your room till 11 a.m.
  

How to pay: If possible we prefer cash payment (limit 4,999.00 €), otherwise we accept the following credit cards: Visa, Carta Si, Mastercard, Eurocard. If you pay with foreign currency we shall charge the official rate of the local bank. 
  

The tourist tax is 3.50 € per person aged 14 and over and can only be paid on departure.
  

Cancellation policy (Art. 1832 cod. civ.): The right of withdrawal as laid down in the Consumers' Code is not contemplated. However, we are willing the apply the following conditions for withdrawal​:

• Cancellations until 90 days prior the day of arrival: no cancellation fees. The caparra confirmatoria (deposit) will be refund.
• Cancellations from 89 to 30 days before the day of arrival: cancellation fee of 40% of the agreed total price less the paid caparra confirmatoria (deposit).
• Cancellations from 29 to 8 days before the day of arrival: cancellation fee of 70% of the agreed total price less the paid caparra confirmatoria (deposit).
• Cancellations from 7 days before the day of arrival: cancellation fee of 90% of the agreed total price less the paid caparra confirmatoria (deposit).
• In case of now-show, early departure or late arrival: cancellation fee of 100% of the agreed tital price.

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)
Mandatory informationaccording to the EU-Regualtion N. 524/2013 of the European Parliament and of the Council 
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: https://ec.europa.eu/consumers/odr/
      

Travel insurance: Cancellations are always regrettable for everyone concerned. Therefore, consider subscribing our travel insurance to cover cancellation expenses!