Afternoon break: Every afternoon from 3.30 to 5.30 p.m. you will enjoy snacks, fresh fruit and a soup of the day - included in the half board package (drinks not included).

An Internet point for surfing and reading e-mails is at your disposal - free wireless Internet connection you will find in all rooms/apartments.

Hiking and Alpine trekking: Between June and October our expert guide Roman will take you to the most enchanting spots of the Alpe di Siusi and surroundings. The hiking and alpine trekking tours take place twice a week on Tuesday and on Thursday. The tours are free of charge!

Skiing days and snowshoe excursions from Sunday to Friday: In winter  we offer guided skiing outings (Christmas period and Carnival week excluded) and excursions with snow shoes. The participation is free of charge (equipment for a fee).

For your hiking tour we lend you, free of charge, backpack, thermos flask and trekking poles. Ski deposit and ski boot dryers are free for you to use at the hotel.

For scouting the surroundings on a seat of a mountain bike we lend you two (with service charge).

The Schwarzer Adler is a smoke-free environment. All rooms/apartments are non-smoking! 

Pets: Your dear friends are very welcome in our hotel. We will provide you with a sleeping pad and bowls for food and water. The garden has its own dog park where your darling can let off steam. Please consider that for hygienic reasons pets are not allowed in the dining room and the spa area. For each night’s stay there will be applied a cleaning charge of 13.00€-25.00€ for your animal friend.

Arrival: Your room is available at 3 p.m., your apartment at 4 p.m. In case you arrive earlier, we are happy to take care of your luggage. If you can't be here by dinner time (until 8 p.m), please let us know on time.

Departure: You may use your apartment till 10 a.m., your room till 11 a.m.

How to pay: If possible we prefer cash payment (limit 4,999.00 €), otherwise we accept the following credit cards: Visa, Carta Si, Mastercard, Eurocard. If you pay with foreign currency we shall charge the official rate of the local bank. 

Cancellation conditions (art. 1832 cod.civ.): There is no right of withdrawal stated in the Consumer Code. Nevertheless, we have implemented the following cancellation policy​:
You may cancel your booking free of charge up to 3 month prior to your arrival. From 3 months to 1 month before arrival the cancellation fee is 40% of the total agreed price, from 1 month to 1 week 70%, within the last week 90%, in the case of early departure 100%.

Travel insurance: Cancellations are always regrettable for everyone concerned. Therefore, consider subscribing our travel insurance to cover cancellation expenses!

Mandatory informationaccording to the EU-Regualtion N. 524/2013 of the European Parliament and of the Council 

Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: https://ec.europa.eu/consumers/odr/