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Afternoon break: Every afternoon from 3.30 to 5.30 p.m. you will enjoy snacks, fresh fruit and a soup of the day - included in the half board package (drinks not included).

An Internet point for surfing and reading e-mails is at your disposal - free wireless Internet connection you will find in all rooms/apartments.

Hiking and Alpine trekking: Between June and October our expert guide Roman will take you to the most enchanting spots of the Alpe di Siusi and surroundings. The hiking and alpine trekking tours take place twice a week on Tuesday and on Thursday. The tours are free of charge!

Skiing days and snowshoe excursions from Sunday to Friday: In winter  we offer guided skiing outings (Christmas period and Carnival week excluded) and excursions with snow shoes. The participation is free of charge (equipment for a fee).

For your hiking tour we lend you, free of charge, backpack, thermos flask and trekking poles. Ski deposit and ski boot dryers are free for you to use at the hotel.

For scouting the surroundings on seat of a mountain bike we lend you two (with service charge).

The Schwarzer Adler is a smoke-free environment. All rooms/apartments are non-smoking! 

PetsYour dear friends are very welcome in our hotel. We will provide you with a sleeping pad and bowls for food and water. The garden has its own dog park where your darling can let off steam. Please consider that for hygienic reasons pets are not allowed in the dining room and the spa area. For each night’s stay there will be applied a cleaning charge of 15.00€ - 20.00for your animal friend.

Arrival: Your room/apartment is available at 3 p.m. In case you arrive earlier, we are happy to take care of your luggage. If you can't be here by dinner time (until 8 p.m), please let us know on time.

Departure: You may use your apartment till 10 a.m., your room till 11 a.m.

How to pay: If possible we prefer cash payment (limit 999.00 €), otherwise we accept the following credit cards: Visa, Carta Si, Mastercard, Eurocard. If you pay with foreign currency we shall charge the official rate of the local bank. 

Travel insurance: Cancellations are always regrettable for everyone concerned.Therefore, consider subscribing our travel insurance to cover cancellation expenses!

Coronavirus cancellation policy: Should you be affected by official restrictions due to the coronavirus, you will be allowed to cancel free of charge up to 1 week before arrival date. In this case, any advance payments already made will be refunded or credited for a later stay.
For all other cases our general cancellation conditions apply (see below).

Cancellation charge (art. 1832 cod.civ.): The right of withdrawal as laid down in the Consumers' Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:
Until 3 months to your reserved arrival the cancellation is free of charge. If you have to shorten or to cancel your stay from 3 months to 1 month to your reserved arrival we’ll have to charge 40% of the agreed total price, from 1 month to 1 week 70%, up to 7 days 90%. The same applies to late arrivals or early departures. For late arrivals or early departures in the apartments we will charge you the full amount.

Mandatory informationaccording to the EU-Regualtion N. 524/2013 of the European Parliament and of the Council 
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:

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